Who we are
At PB Suites, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you stay at our suites in Florence, Italy.
Information We Collect
When you book a stay at PB Suites, we may collect the following personal information:
- Name, contact details (email, phone number), and address
- Payment and billing details
- Identification documents
- Booking preferences and special requests
Additionally, we may collect technical data, such as IP addresses and device information, when you visit our website.
How We Use Your Information
We use your personal data to:
- Process and manage reservations and payments
- Provide customer service and personalized experiences
- Comply with local legal and tax regulations
- Enhance security and prevent fraudulent activities
- Improve our services based on guest feedback
Data Protection & Security
PB Suites employs strict security measures to protect your personal data from unauthorized access, loss, or misuse. Our systems are designed to ensure confidentiality and compliance with data protection laws.
Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
- Payment processing and booking service providers
- Legal authorities when required by law
- Third-party service providers for operational purposes (e.g., housekeeping, maintenance)
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Your Rights
You have the right to:
- Access, update, or request deletion of your personal data
- Withdraw consent for marketing communications
- Request details on how your data is used and stored
For any inquiries or requests regarding your personal data, please contact us at [email protected].
By booking with PB Suites, you agree to the terms of this Privacy Policy. We may update this policy periodically to reflect legal or operational changes.